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Materials and Care

About Our Materials

Solid 14K Gold

Solid gold is an extremely durable material that does not easily oxidise or discolour. Since pure gold (24K) is too soft for daily wear, it is mixed with other materials for strength and durability. 14K Solid Gold has 58% pure gold content.


14K Gold-Filled

Gold Filled (GF) is a thick layer of 14k Gold mechanical bonded to the outside of a brass core. Our GF jewelry contains 5% real solid gold by weight. While it’s possible for GF jewelry to tarnish under certain circumstances, it is highly durable and does not tarnish easily.


925 Sterling Silver

Sterling silver requires special care to preserve its appearance and longevity. It is an alloy made of 92.5% pure silver and 7.5% copper.


How do I take care of my jewelry?


14K Solid Gold Care: We recommend using warm water with a soft cloth or toothbrush to maintain the gold's original shine. Always avoid using any abrasive jewelry cleaners that may contain damaging chemicals or polishing agents.


14k Gold Fill Care: We recommend using warm water with a soft cloth or toothbrush to maintain the gold's original shine. Always avoid using any abrasive jewelry cleaners that may contain damaging chemicals or polishing agents.


Pearl Care: Wipe your pearls with a soft cloth. This will help prevent any buildup of oils or other substances that may have come in contact with your jewelry throughout the day.


925 Silver Care: Natural body oils help prevent silver from tarnishing, so wear it often. Keep your silver looking great by polishing it with a soft cloth, storing it in an air-tight container and avoiding water where possible.


What do I do if my jewelry is defective or I received the wrong order?

If you would like to issue a claim for a defect, please email us at contact@metalxwire.com within 24 hours of receiving your order. Submit the order number, the item name, a description of your repair and a picture.  Your repair will be authorized within 48-72 hours.

MetalxWire is not responsible for items damaged or lost in transit. Please include a note with your name and order number with the package when shipped back to us. We do not refund shipping charges on return items.


Can I order a custom piece?

Unfortunately we currently do not provide custom pieces. 

 

What if I Need to Repair My Piece?

Repairs within 30 days.

We are happy to repair, free of charge, any jewelry piece that has been damaged within 30 days of purchase due to defect. Please email us at repairs@metalxwire.com. Include your order number, item name, a description of the repair and picture. Once we have received your email, please allow 48 hours for a personalized response and return instructions.

 

Repairs after 30 days

After 30 days, all repairs will be USD$60. This includes labor and shipping, both ways. To start the repair process, please email us at repairs@metalxwire.com. Include your order number, item name, a description of the repair and picture. Once we have received your email, please allow 48 hours for a personalized response and return instructions. Payment for repairs can be made here


I’m not sure about my size!

We cannot be responsible for determining your size. Choosing the correct ring size is the responsibility of the customer as people differ in the way in which they prefer their rings to fit. 

If you want to make sure to get it right we recommend visiting your local jeweler for an accurate sizing based on your preferences.

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