Refund policy
Please be advised that all sales are considered final at Metal x Wire. It is important to note that each piece of jewelry is handcrafted to order, and we do not accept returns. However, in the rare event that there is damage or error on our part, we kindly request that you reach out to us within 10 days of receiving your order.
To facilitate this process, you may contact us with your order number at sales@metalxwire.com or fill out this form for assistance.
We would like to clarify that Metal x Wire does not accept responsibility for any pieces that are purchased through third-party retailers. Any concerns or issues related to such purchases must be directed to the respective retailer. We greatly appreciate your patronage and thank you for choosing Metal x Wire.